Linux Security
    Linux Security
    Linux Security

    openSUSE: 2020:1509-1: moderate: Recommended otrs

    Posted By
    An update that fixes 18 vulnerabilities is now available.
       openSUSE Security Update: Recommended update for otrs
    Announcement ID:    openSUSE-SU-2020:1509-1
    Rating:             moderate
    References:         #1122560 #1137614 #1137615 #1139406 #1141430 
                        #1141431 #1141432 #1156431 #1157001 #1160663 
                        #1168029 #1168030 #1168031 #1168032 
    Cross-References:   CVE-2019-10067 CVE-2019-12248 CVE-2019-12497
                        CVE-2019-12746 CVE-2019-13457 CVE-2019-13458
                        CVE-2019-16375 CVE-2019-18179 CVE-2019-18180
                        CVE-2019-9752 CVE-2019-9892 CVE-2020-1765
                        CVE-2020-1766 CVE-2020-1769 CVE-2020-1770
                        CVE-2020-1771 CVE-2020-1772 CVE-2020-1773
    Affected Products:
                        openSUSE Backports SLE-15-SP2
       An update that fixes 18 vulnerabilities is now available.
       Otrs was updated to 5.0.42, fixing lots of bugs and security issues:
       - CVE-2020-1773 boo#1168029 OSA-2020-10:
         * Session / Password / Password token leak An attacker with the ability
           to generate session IDs or password reset tokens, either by being able
           to authenticate or by exploiting OSA-2020-09, may be able to predict
           other users session IDs, password reset tokens and automatically
           generated passwords.
       - CVE-2020-1772 boo#1168029 OSA-2020-09:
         * Information Disclosure It’s possible to craft Lost Password requests
           with wildcards in the Token value, which allows attacker to retrieve
           valid Token(s), generated by users which already requested new
       - CVE-2020-1771 boo#1168030 OSA-2020-08:
         * Possible XSS in Customer user address book Attacker is able craft an
           article with a link to the customer address book with malicious
           content (JavaScript). When agent opens the link, JavaScript code is
           executed due to the missing parameter encoding.
       - CVE-2020-1770 boo#1168031 OSA-2020-07:
         * Information disclosure in support bundle files Support bundle
           generated files could contain sensitive information that might be
           unwanted to be disclosed.
       - CVE-2020-1769 boo#1168032 OSA-2020-06:
         * Autocomplete in the form login screens In the login screens (in agent
           and customer interface), Username and Password fields use
           autocomplete, which might be considered as security issue.
       Update to 5.0.41
         * bug#14912 - Installer refers to non-existing documentation
       - added code to upgrade OTRS from 4 to 5
         * steps 1 to 4 are done by rpm pkg
         * steps 5 to *END* need to be done manually cause of DB backup
       Update to 5.0.40
       - CVE-2020-1766 boo#1160663 OSA-2020-02: Improper handling of uploaded
         inline images Due to improper handling of uploaded images it is possible
         in very unlikely and rare conditions to force the agents browser to
         execute malicious javascript from a special crafted SVG file rendered as
         inline jpg file.
         * CVE-2020-1765, OSA-2020-01: Spoofing of From field in several screens
           An improper control of parameters allows the spoofing of the from
           fields of the following screens: AgentTicketCompose,
           AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound
         * run bin/ Maint::Config::Rebuild after the upgrade
       - Update 5.0.39
       * CVE-2019-18180 boo#1157001 OSA-2019-15: Denial of service OTRS can be
         put into an endless loop by providing filenames with
         overly long extensions. This applies to the PostMaster (sending in
          email) and also upload (attaching files to mails, for example).
       * CVE-2019-18179 OSA-2019-14: Information Disclosure An attacker who is
         logged into OTRS as an agent is able to list tickets assigned to other
         agents, which are in the queue where attacker doesn’t have permissions.
       Update to 5.0.38
       * CVE-2019-16375, boo#1156431 OSA-2019-13: Stored XXS An attacker who is
         logged into OTRS as an agent or customer user with appropriate
         permissions can create a carefully crafted string containing malicious
         JavaScript code as an article body. This malicious code is executed when
         an agent compose an answer to the original article.
       Update to 5.0.37
       * CVE-2019-13458, boo#1141432, OSA-2019-12:
         Information Disclosure An attacker who is logged into OTRS as an agent
       user with appropriate permissions can leverage OTRS tags in templates in
         order to disclose hashed user passwords.
       * CVE-2019-13457, boo#1141431, OSA-2019-11:
         Information Disclosure A customer user can use the search results to
       disclose information from their “company” tickets (with the same
       CustomerID), even when CustomerDisableCompanyTicketAccess setting is
       turned on.
       * CVE-2019-12746, boo#1141430, OSA-2019-10:
         Session ID Disclosure A user logged into OTRS as an agent might
       unknowingly disclose their session ID by sharing the link of an embedded
       ticket article with third parties. This identifier can be then potentially
       abused in order to impersonate the agent user.
       Update to 5.0.36
       * CVE-2019-12497, boo#1137614, OSA-2019-09: Information Disclosure In the
         customer or external frontend, personal information of agents can be
         disclosed like Name and mail address in external notes.
       * CVE-2019-12248, boo#1137615, OSA-2019-08: Loading External Image
         Resources An attacker could send a malicious email to an OTRS system. If
         a logged in agent user quotes it, the email could cause the browser to
         load external image resources.
       Update to 5.0.35
       * CVE-2019-10067, boo#1139406, OSA-2019-05:
         Reflected and Stored XSS An attacker who is logged into OTRS as an agent
       user with appropriate permissions may manipulate the URL to cause
       execution of JavaScript in the context of OTRS.
       * CVE-2019-9892, boo#1139406, OSA-2019-04:
         XXE Processing An attacker who is logged into OTRS as an agent user with
       appropriate permissions may try to import carefully crafted Report
       Statistics XML that will result in reading of arbitrary files of OTRS
       - update missing CVE for OSA-2018-10, OSA-2019-01
       Update to 5.0.34
       * CVE-2019-9752, boo#1122560, OSA-2019-01: Stored XSS An attacker who is
         logged into OTRS as an agent or a customer user may upload a carefully
         crafted resource in order to cause execution
         of JavaScript in the context of OTRS.
       Update to 5.0.33
       Update to 5.0.26
       - remove obsolete
       * otrs-scheduler.service
       * otrs-scheduler.init
       This update was imported from the openSUSE:Leap:15.1:Update update
       project. This update was imported from the openSUSE:Leap:15.2:Update
       update project.
    Patch Instructions:
       To install this openSUSE Security Update use the SUSE recommended installation methods
       like YaST online_update or "zypper patch".
       Alternatively you can run the command listed for your product:
       - openSUSE Backports SLE-15-SP2:
          zypper in -t patch openSUSE-2020-1509=1
    Package List:
       - openSUSE Backports SLE-15-SP2 (noarch):


    LinuxSecurity Poll

    Tails is the most secure Linux distro out there.

    No answer selected. Please try again.
    Please select either existing option or enter your own, however not both.
    Please select minimum 0 answer(s) and maximum 2 answer(s).
    [{"id":"142","title":"Yes - Tails get my vote!","votes":"1","type":"x","order":"1","pct":100,"resources":[]},{"id":"143","title":"Nope - Parrot OS has surpassed Tails in its security and privacy.","votes":"0","type":"x","order":"2","pct":0,"resources":[]}] ["#ff5b00","#4ac0f2","#b80028","#eef66c","#60bb22","#b96a9a","#62c2cc"] ["rgba(255,91,0,0.7)","rgba(74,192,242,0.7)","rgba(184,0,40,0.7)","rgba(238,246,108,0.7)","rgba(96,187,34,0.7)","rgba(185,106,154,0.7)","rgba(98,194,204,0.7)"] 350


    bottom 200

    Please enable / Bitte aktiviere JavaScript!
    Veuillez activer / Por favor activa el Javascript![ ? ]

    We use cookies to provide and improve our services. By using our site, you consent to our Cookie Policy.