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Contact Center Security Risks and Recent Identity Theft Trends

Every corporate IT department faces its share of security threats from the outside world. But contact centers face double the danger, since potential data thieves likely lurk in their own ranks as well. . .. Every corporate IT department faces its share of security threats from the outside world. But contact centers face double the danger, since potential data thieves likely lurk in their own ranks as well . After all, when you combine an employment revolving door with easy access to sensitive customer information, including social security numbers, credit card numbers and financial information, you have a potentially explosive situation. And contact centers are notorious for their low pay and high turnover rates. Despite these risks, some experts say the contact-center industry has been slow to beef up its security standards. The push to reduce costs-per-call has reigned supreme, they argue, leaving little budget for IT enhancements. A recent dramatic increase in identity theft might lead to major changes, however. California has become the first state to penalize companies whose sensitive customer data is compromised, and more legislation has been proposed at the state and national levels. This trend may culminate in new security standards -- and higher costs -- for both internal and contract contact centers. The link for this article located at eCommerceTimes is no longer available. . While Corporate IT sectors deal with external cyber threats, contact centers encounter significant internal challenges as well. Discover the hazards they encounter.. Data Security, Contact Center Security, Identity Theft, Customer Data Protection, Internal Threats. . Anthony Pell

Oct 14, 2003 • Anthony Pell Network Security