Linux Security
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    Linux Security

    Debian LTS: DLA-1877-1: otrs2 security update

    Date 14 Aug 2019
    Posted By LinuxSecurity Advisories
    Several security issues have been fixed in otrs2, a well known trouble ticket system.
    Package        : otrs2
    Version        : 3.3.18-1+deb8u11
    CVE ID         : CVE-2018-11563 CVE-2019-12746 CVE-2019-13458
    Several security issues have been fixed in otrs2, a well known trouble
    ticket system.
        An attacker who is logged into OTRS as a customer can use the ticket
        overview screen to disclose internal article information of their
        customer tickets.
        A user logged into OTRS as an agent might unknowingly disclose their
        session ID by sharing the link of an embedded ticket article with
        third parties. This identifier can be then potentially abused in
        order to impersonate the agent user.
        An attacker who is logged into OTRS as an agent user with
        appropriate permissions can leverage OTRS tags in templates in order
        to disclose hashed user passwords.
    Due to an incomplete fix for CVE-2019-12248, viewing email attachments
    was no longer possible. This update correctly implements the new
    Ticket::Fronted::BlockLoadingRemoteContent option.
    For Debian 8 "Jessie", these problems have been fixed in version
    We recommend that you upgrade your otrs2 packages.
    Further information about Debian LTS security advisories, how to apply
    these updates to your system and frequently asked questions can be
    found at:

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