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Ubuntu 22.04 LTS: Request Tracker Multiple Issues Advisory USN-7692-1

ubuntu
Calendar Grey August 14, 2025
Dist Ubuntu Esm H88
Various vulnerabilities addressed in Request Tracker impact Long Term Support versions of Ubuntu, resulting in possible exposure of confidential information.
Several security issues were fixed in Request Tracker.

Summary

Several security issues were fixed in Request Tracker.

Software Description:

- request-tracker5: An open source, enterprise-grade issue and ticket tracking system.

Details:

It was discovered that Request Tracker was susceptible to timing

attacks. An attacker could possibly use this issue to access sensitive

information. This issue only affected Ubuntu 22.04 LTS. (CVE-2021-38562)

It was discovered that Request Tracker was susceptible to cross-site

scripting attacks when malicious attachments were supplied. An attacker

could possibly use this issue to execute arbitrary code. This issue

only affected Ubuntu 22.04 LTS. (CVE-2022-25802)

It was discovered that Request Tracker would incorrectly redirect users

in certain instances. An attacker could possibly use this issue to

cause a denial of service. This issue only affected Ubuntu 22.04 LTS.

(CVE-2022-25803)

Tom Wolters discovered that Request Tracker could leak information when

malicious email headers were supplied. An attacker c...

Read the Full Advisory

Topics%20covered

Topics Covered

security advisory denial of service cross site scripting Ubuntu important request tracker

Update Instructions

The problem can be corrected by updating your system to the following
package versions:

Ubuntu 25.04
  request-tracker5                5.0.7+dfsg-2ubuntu0.1
  rt5-fcgi                        5.0.7+dfsg-2ubuntu0.1
  rt5-standalone                  5.0.7+dfsg-2ubuntu0.1

Ubuntu 24.04 LTS
  request-tracker5                5.0.5+dfsg-2ubuntu0.1~esm1
                                  Available with Ubuntu Pro
  rt5-fcgi                        5.0.5+dfsg-2ubuntu0.1~esm1
                                  Available with Ubuntu Pro
  rt5-standalone                  5.0.5+dfsg-2ubuntu0.1~esm1
                                  Available with Ubuntu Pro

Ubuntu 22.04 LTS
  request-tracker5                5.0.1+dfsg-1ubuntu1+esm1
                                  Available with Ubuntu Pro
  rt5-fcgi                        5.0.1+dfsg-1ubuntu1+esm1
                                  Available with Ubuntu Pro
  rt5-standalone                  5.0.1+dfsg-1ubuntu1+esm1
                                  Available with Ubuntu Pro

After a standard system update you need to restart Request Tracker to make
all the necessary changes.

References

https://ubuntu.com/security/notices/USN-7692-1

CVE-2021-38562, CVE-2022-25802, CVE-2022-25803, CVE-2023-41259,

CVE-2023-41260, CVE-2023-45024, CVE-2024-3262, CVE-2025-2545,

CVE-2025-30087, CVE-2025-31500, CVE-2025-31501

Severity
critical
Lowest
Low
Medium
High
Critical

Ubuntu Security Notice USN-7692-1

Topics%20covered

Topics Covered

security advisory denial of service cross site scripting Ubuntu important request tracker

Package Information

https://launchpad.net/ubuntu/+source/request-tracker5/5.0.7+dfsg-2ubuntu0.1

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