Question marks have been raised over Ticketmaster’s internal security and incident response processes after a bank revealed that it alerted the ticketing giant to a recently discovered breach in April.
Mobile banking start-up Monzo claimed in a blog post on Thursday that around 50 customers contacted the firm on April 6 after spotting fraudulent activity on their account. “After investigating, our Financial Crime and Security team noticed a pattern: 70% of the customers affected had used their cards with the same online merchant between December of last year and April this year,” explained head of financial crime at Monzo, Natasha Vernier. “That merchant was Ticketmaster. This seemed unusual, as overall only 0.8% of all our customers had used Ticketmaster.”

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