The information commissioner is trying to allay business fears about using customer data. Do it - but do it within the law, says Elizabeth France. Privacy legislation need not hold back the deployment of CRM systems or other data-centric business . . .
The information commissioner is trying to allay business fears about using customer data. Do it - but do it within the law, says Elizabeth France. Privacy legislation need not hold back the deployment of CRM systems or other data-centric business plans, the information commissioner, Elizabeth France, told the CRM Summit in Warwickshire yesterday. "The Data Protection Act provides a fair processing framework that makes business sense," she said, adding that, "we have never seen a business plan that could not be operated within the legislation."

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