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Debian LTS: DLA-3551-1 Moderate: OTRS2 Multiple Threats Advisory

Multiple vulnerabilities were found in otrs2, the Open-Source Ticket Request System, which could lead to impersonation, denial of service, information disclosure, or execution of arbitrary code. . ------------------------------------------------------------------------- Debian LTS Advisory DLA-3551-1 This email address is being protected from spambots. You need JavaScript enabled to view it. https://www.debian.org/lts/security/ Guilhem Moulin August 31, 2023 https://wiki.debian.org/LTS ------------------------------------------------------------------------- Package : otrs2 Version : 6.0.16-2+deb10u1 CVE ID : CVE-2019-11358 CVE-2019-12248 CVE-2019-12497 CVE-2019-12746 CVE-2019-13458 CVE-2019-16375 CVE-2019-18179 CVE-2019-18180 CVE-2020-1765 CVE-2020-1766 CVE-2020-1767 CVE-2020-1769 CVE-2020-1770 CVE-2020-1771 CVE-2020-1772 CVE-2020-1773 CVE-2020-1774 CVE-2020-1776 CVE-2020-11022 CVE-2020-11023 CVE-2021-21252 CVE-2021-21439 CVE-2021-21440 CVE-2021-21441 CVE-2021-21443 CVE-2021-36091 CVE-2021-36100 CVE-2021-41182 CVE-2021-41183 CVE-2021-41184 CVE-2022-4427 CVE-2023-38060 Debian Bug : 945251 959448 980891 989992 991593 Multiple vulnerabilities were found in otrs2, the Open-Source Ticket Request System, which could lead to impersonation, denial of service, information disclosure, or execution of arbitrary code. CVE-2019-11358 A Prototype Pollution vulnerability was discovered in OTRS' embedded jQuery 3.2.1 copy, which could allow sending drafted messages as wrong agent. This vulnerability is also known as OSA-2020-05. CVE-2019-12248 Matthias Terlinde discovered that when an attacker sends a malicious email to an OTRS system and a logged in agent user later quotes it, the email could cause the browser to load external image resources. A new configuration setting‘Ticket::Frontend::BlockLoadingRemoteContent’ has been added as part of the fix. It controls whether external content should be loaded, and it is disabled by default. This vulnerability is also known as OSA-2019-08. CVE-2019-12497 Jens Meister discovered that in the customer or external frontend, personal information of agents, like Name and mail address in external notes, could be disclosed. New configuration settings ‘Ticket::Frontend::CustomerTicketZoom###DisplayNoteFrom’ has been added as part of the fix. It controls if agent information should be displayed in external note sender field, or be substituted with a different generic name. Another option named ‘Ticket::Frontend::CustomerTicketZoom###DefaultAgentName’ can then be used to define the generic agent name used in the latter case. By default, previous behavior is preserved, in which agent information is divulged in the external note From field, for the sake of backwards compatibility. This vulnerability is also known as OSA-2019-09. CVE-2019-12746 A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then potentially abused in order to impersonate the agent user. This vulnerability is also known as OSA-2019-10. CVE-2019-13458 An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS tags in templates in order to disclose hashed user passwords. This vulnerability is also known as OSA-2019-12. CVE-2019-16375 An attacker who is logged into OTRS as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent compose an answer to the original article. This vulnerability is also known as OSA-2019-13. CVE-2019-18179 An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, which are in the queue where attacker doesn't have permissions. This vulnerability is also known as OSA-2019-14. CVE-2019-18180 OTRS can be put into an endless loop by providing filenames with overly long extensions. This applies to the PostMaster (sending in email) and also upload (attaching files to mails, for example). This vulnerability is also known as OSA-2019-15. CVE-2020-1765 Sebastian Renker and Jonas Becker discovered an improper control of parameters, which allows the spoofing of the From fields in several screens, namely AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This vulnerability is also known as OSA-2020-01. CVE-2020-1766 Anton Astaf'ev discovered that due to improper handling of uploaded images, it is possible — in very unlikely and rare conditions — to force the agents browser to execute malicious JavaScript from a special crafted SVG file rendered as inline jpg file. This vulnerability is also known as OSA-2020-02. CVE-2020-1767 Agent A is able to save a draft (i.e., for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This vulnerability is also known as OSA-2020-03. CVE-2020-1769 Martin Møller discovered that in the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. A new configuration setting ‘DisableLoginAutocomplete’ has been added as part of the fix. It controls whether to disable autocompletion in the login forms, by setting the autocomplete="off" attribute to the login input fields. Note that some browsers ignore it by default (usually it can be changed in the browser configuration). This vulnerability is also known as OSA-2020-06. CVE-2020-1770 Matthias Terlinde discovered that the support bundle generated files could contain sensitive information, such as user credentials. This vulnerability is also known as OSA-2020-07. CVE-2020-1771 Christoph Wuetschne discovered that an attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This vulnerability is also known as OSA-2020-08. CVE-2020-1772 Fabian Henneke discovered that it is possible to craft Lost Password requests with wildcards in the Token value, which allows an attacker to retrieve valid Token(s), generated by users which already requested new passwords. This vulnerability is also known as OSA-2020-09. CVE-2020-1773 Fabian Henneke discovered that an attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting CVE-2020-1772, may be able to predict other users session IDs, password reset tokens and automatically generated passwords. The fix adds ‘libmath-random-secure-perl’ to otrs2's Depends:. This vulnerability is also known as OSA-2020-10. CVE-2020-1774 When a user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. It is therefore possible to mix them and to send private key to the third-party instead of public key. This vulnerability is also known as OSA-2020-11. CVE-2020-1776 When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used toaccess ticket data in the case the agent is invalid. This vulnerability is also known as OSA-2020-13. CVE-2020-11022 Masato Kinugawa discovered a Potential XSS vulnerability in OTRS' embedded jQuery 3.2.1's htmlPrefilter and related methods. The fix requires patching embedded copies of fullcalendar (3.4.0), fullcalendar-scheduler (1.6.2) and spectrum (1.8.0). This vulnerability is also known as OSA-2020-14. CVE-2020-11023 Masato Kinugawa discovered a Potential XSS vulnerability in OTRS' embedded jQuery 3.2.1 copy when appending HTML containing option elements. This vulnerability is also known as OSA-2020-14. CVE-2021-21252 Erik Krogh Kristensen and Alvaro Muñoz from the GitHub Security Lab team discovered a Regular Expression Denial of Service (ReDoS) vulnerability in OTRS' embedded jQuery-validate 1.16.0 copy. CVE-2021-21439 A Denial of Service (DoS) attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt. This vulnerability is also known as OSA-2021-09 or ZSA-2021-03. CVE-2021-21440 Julian Droste and Mathias Terlinde discovered that the Generated Support Bundles contains private S/MIME and PGP keys when the parent directory is not hidden. Furthermore, secrets and PIN for the keys are not masked properly. This vulnerability is also known as OSA-2021-10 or ZSA-2021-08. CVE-2021-21441 There is a Cross-Site Scripting (XSS) vulnerability in the ticket overview screens. It is possible to collect various information by having an e-mail shown in the overview screen. An attack can be performed by sending specially crafted e-mail to the system, which does not require any user interaction. This vulnerability is also known as OSA-2021-11 or ZSA-2021-06. CVE-2021-21443 Agents areable to list customer user emails without required permissions in the bulk action screen. This vulnerability is also known as OSA-2021-13 or ZSA-2021-09. CVE-2021-36091 Agents are able to list appointments in the calendars without required permissions. This vulnerability is also known as OSA-2021-14 or ZSA-2021-10. CVE-2021-36100 Rayhan Ahmed and Maxime Brigaudeau discovered that a specially crafted string in the system configuration allows execution of arbitrary system command. The fix 1/ removes configurable system commands from generic agents; 2/ removes the ‘MIME-Viewer###…’ settings (the system command in SysConfig option "MIME-Viewer" is now only configurable via Kernel/Config.pm); 3/ removes dashboard widget support for execution of system commands; and 4/ deactivates support for execution of configurable system commands from Sendmail and PostMaster pre-filter configurations. This vulnerability is also known as OSA-2022-03 or ZSA-2022-02. CVE-2021-41182 Esben Sparre Andreasen discovered an XSS vulnerability in the `altField` option of the Datepicker widget in OTRS' embedded jQuery-UI 1.12.1 copy. This vulnerability is also known as ZSA-2022-01. CVE-2021-41183 Esben Sparre Andreasen discovered an XSS vulnerability in the `*Text` options of the Datepicker widget in OTRS' embedded jQuery-UI 1.12.1 copy. This vulnerability is also known as ZSA-2022-01. CVE-2021-41184 Esben Sparre Andreasen discovered an XSS vulnerability in the `of` option of the `.position()` util in OTRS' embedded jQuery-UI 1.12.1 copy. This vulnerability is also known as ZSA-2022-01. CVE-2022-4427 Tim Püttmanns discovered an SQL injection vulnerability in Kernel::System::Ticket::TicketSearch, which can be exploited using the web service operation "TicketSearch". This vulnerability is also known asZSA-2022-07. CVE-2023-38060 Tim Püttmanns discovered an Improper Input Validation vulnerability in the ContentType parameter for attachments on TicketCreate or TicketUpdate operations. For Debian 10 buster, these problems have been fixed in version 6.0.16-2+deb10u1. We recommend that you upgrade your otrs2 packages. For the detailed security status of otrs2 please refer to its security tracker page at: https://security-tracker.debian.org/tracker/source-package/otrs2 Further information about Debian LTS security advisories, how to apply these updates to your system and frequently asked questions can be found at: https://wiki.debian.org/LTS . OTRS2 on Debian LTS has vulnerabilities that may allow impersonation, denial of service, and arbitrary code execution.. OTRS2 Security Update, Debian LTS, Open-Source Ticket Request System. . LinuxSecurity.com Team

Calendar%202 Aug 31, 2023 Debian LTS
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Debian 8 LTS: DLA-2198-1 Moderate: OTRS2 Information Disclosure Risk

Several vulnerabilities have been discovered in otrs2 (Open source Ticket Request System) . Package : otrs2 Version : 3.3.18-1+deb8u15 CVE ID : CVE-2020-1770 CVE-2020-1772 CVE-2020-1774 Several vulnerabilities have been discovered in otrs2 (Open source Ticket Request System) CVE-2020-1770 Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. CVE-2020-1772 It’s possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. CVE-2020-1774 When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it’s possible to mix them and to send private key to the third-party instead of public key. For Debian 8 "Jessie", these problems have been fixed in version 3.3.18-1+deb8u15. We recommend that you upgrade your otrs2 packages. Further information about Debian LTS security advisories, how to apply these updates to your system and frequently asked questions can be found at: https://wiki.debian.org/LTS . Enhance otrs2 Application on Debian Jessie to resolve vulnerabilities related to sensitive information leakage and token tampering risks.. Debian Security, OTRS2 Update, Open Source Risk, Packet Fixes. . LinuxSecurity.com Team

Calendar%202 May 01, 2020 Debian LTS
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Debian 8: DLA-2118-1 High: OTRS2 Cross Site Scripting Risk

It was discovered that the jQuery version embedded in OTRS, a ticket request system, was prone to a cross site scripting vulnerability in jQuery.extend(). . Package : otrs2 Version : 3.3.18-1+deb8u14 CVE ID : CVE-2019-11358 Debian Bug : 927385 It was discovered that the jQuery version embedded in OTRS, a ticket request system, was prone to a cross site scripting vulnerability in jQuery.extend(). For Debian 8 "Jessie", this problem has been fixed in version 3.3.18-1+deb8u14. We recommend that you upgrade your otrs2 packages. Further information about Debian LTS security advisories, how to apply these updates to your system and frequently asked questions can be found at: https://wiki.debian.org/LTS . Software: xyztool Version: 1.4.5-2+ubuntu20 CVE-2022-04567 resolved a critical security vulnerability.. otrs2, jQuery, security update, Debian 8, cross site scripting. . LinuxSecurity.com Team

Calendar%202 Feb 24, 2020 Debian LTS
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Debian: DLA-2079-1 Critical: OTRS2 Remote Code Execution and Spoofing

Several vulnerabilities have been discovered in the otrs2 package that may lead to unauthorized access, remote code execution and spoofing. . Package : otrs2 Version : 3.3.18-1+deb8u13 CVE ID : CVE-2020-1765 CVE-2020-1766 CVE-2020-1767 Several vulnerabilities have been discovered in the otrs2 package that may lead to unauthorized access, remote code execution and spoofing. CVE-2020-1765 An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce. CVE-2020-1766 Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file. CVE-2020-1767 Unauthorized view of drafts, change the text completely and send it in the name of draft owner. For the customer it will not be visible that the message was sent by another agent. For Debian 8 "Jessie", these problems have been fixed in version 3.3.18-1+deb8u13. We recommend that you upgrade your otrs2 packages. Further information about Debian LTS security advisories, how to apply these updates to your system and frequently asked questions can be found at: https://wiki.debian.org/LTS . Enhancements applied to the otrs2 package to mitigate risks of unauthorized entry and remote code execution vulnerabilities in Debian infrastructures.. Debian Security Update, OTRS2 Patch, Access Control Issues. . Severity: Critical. LinuxSecurity.com Team

Calendar%202 Jan 29, 2020 •Critical Debian LTS
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Debian 8: DLA-2053-1 Severe Access Vulnerability in OTRS2 Software

An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, which are in the queue where attacker doesn’t have permissions. . Package : otrs2 Version : 3.3.18-1+deb8u12 CVE ID : CVE-2019-18179 Debian Bug : 945251 An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, which are in the queue where attacker doesn’t have permissions. For Debian 8 "Jessie", this problem has been fixed in version 3.3.18-1+deb8u12. We recommend that you upgrade your otrs2 packages. Further information about Debian LTS security advisories, how to apply these updates to your system and frequently asked questions can be found at: https://wiki.debian.org/LTS . Urgent security patch for otrs2 (3.3.18-1+deb8u12) issued to fix unauthorized access to tickets. Upgrade is advised.. OTRS Security Update, Debian LTS Advisory, Ticketing System Security. . Severity: Critical. LinuxSecurity.com Team

Calendar%202 Jan 01, 2020 •Critical Debian LTS
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Debian 8: DLA-1877-1 Critical: OTRS2 Security Update Issues

Several security issues have been fixed in otrs2, a well known trouble ticket system. . Package : otrs2 Version : 3.3.18-1+deb8u11 CVE ID : CVE-2018-11563 CVE-2019-12746 CVE-2019-13458 Several security issues have been fixed in otrs2, a well known trouble ticket system. CVE-2018-11563 An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets. CVE-2019-12746 A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then potentially abused in order to impersonate the agent user. CVE-2019-13458 An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS tags in templates in order to disclose hashed user passwords. Due to an incomplete fix for CVE-2019-12248, viewing email attachments was no longer possible. This update correctly implements the new Ticket::Fronted::BlockLoadingRemoteContent option. For Debian 8 "Jessie", these problems have been fixed in version 3.3.18-1+deb8u11. We recommend that you upgrade your otrs2 packages. Further information about Debian LTS security advisories, how to apply these updates to your system and frequently asked questions can be found at: https://wiki.debian.org/LTS . Patch addresses various vulnerabilities in ticketing system otrs2, enhancing overall security for Debian 8 installations.. otrs2 security update, Debian LTS advisory, trouble ticket system. . Severity: Critical. LinuxSecurity.com Team

Calendar%202 Aug 14, 2019 •Critical Debian LTS
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Debian 8 DLA-1721-1 Critical: OTRS2 Code Injection Risk Update

It has been discovered that OTRS (Open source Ticket Request System) is susceptible to code injection vulnerability. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully . Package : otrs2 Version : 3.3.18-1+deb8u8 CVE ID : CVE-2019-9752 It has been discovered that OTRS (Open source Ticket Request System) is susceptible to code injection vulnerability. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling. For Debian 8 "Jessie", this problem has been fixed in version 3.3.18-1+deb8u8. We recommend that you upgrade your otrs2 packages. Further information about Debian LTS security advisories, how to apply these updates to your system and frequently asked questions can be found at: https://wiki.debian.org/LTS . Package : otrs2 Version : 3.3.18-1+deb8u8 CVE ID : CVE-2019-9752 It has been discovered that OTRS (O. (open, source, ticket, request, system), susceptible, injectio. . Severity: Critical. LinuxSecurity.com Team

Calendar%202 Mar 19, 2019 •Critical Debian LTS
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Debian: DSA-4317-1 Critical OTRS2 Privilege Escalation Threat Fix

Three vulnerabilities were discovered in the Open Ticket Request System which could result in privilege escalation or denial of service. For the stable distribution (stretch), these problems have been fixed in . -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA512 - ------------------------------------------------------------------------- Debian Security Advisory DSA-4317-1 This email address is being protected from spambots. You need JavaScript enabled to view it. https://www.debian.org/security/ Moritz Muehlenhoff October 14, 2018 https://www.debian.org/security/faq - ------------------------------------------------------------------------- Package : otrs2 CVE ID : CVE-2018-14593 CVE-2018-16586 CVE-2018-16587 Three vulnerabilities were discovered in the Open Ticket Request System which could result in privilege escalation or denial of service. For the stable distribution (stretch), these problems have been fixed in version 5.0.16-1+deb9u6. We recommend that you upgrade your otrs2 packages. For the detailed security status of otrs2 please refer to its security tracker page at: https://security-tracker.debian.org/tracker/source-package/otrs2 Further information about Debian Security Advisories, how to apply these updates to your system and frequently asked questions can be found at: https://www.debian.org/security/ Mailing list: This email address is being protected from spambots. You need JavaScript enabled to view it. . Two vulnerabilities addressed in OTRS2 enhance the security for Debian stable users by stopping unauthorized access and mitigating potential service disruptions.. OTRS2 Security Update, Debian Security Advisory, Critical Threat, Privilege Escalation Fix. . Severity: Critical. LinuxSecurity.com Team

Calendar%202 Oct 14, 2018 •Critical Debian
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