Bringing an assistant into the phone calls of customers to help with a restaurant booking is an idea fraught with privacy concerns. Australian telco Optus recently opened a privacy can of worms when the company introduced internally a live-transcription service that captures the phone call interaction between customers and a call centre officer. What is your opinion on this technology and its potential privacy implications? Learn more in an interesting ZDNet article: . Seow Yoke Kong, Optus vice president of IT, has labelled the feature as assisting the human by taking notes from the phone call. The human still has to confirm the notes are accurate, however, but Seow said it saves the officer around five minutes not having to take their own notes. "At the end of day [it] is a summary of what are the follow up actions required … essentially an assistant to help them take notes," he said, speaking with media about the feature during last month's Red Hat Forum in Melbourne. The link for this article located at ZDNet is no longer available. . Optus' new programmable voice features raise major privacy concerns, requiring thorough scrutiny of data collection practices and user trust implications. Programmable Voice, Telecommunication, Privacy Issues, Customer Service, Live Transcription. . LinuxSecurity.com Team
Two major UK high street banks have started to send out replacement cards for some of their customers, nine months after one lender reported fraudulent activity to Ticketmaster. . Customers of NatWest and RBS have taken to social media to vent their frustration over the way the incident has been handled. The link for this article located at InfoSecurity is no longer available. . Customers of NatWest and RBS have taken to social media to vent their frustration over the way the i. major, street, banks, started, replacement, cards, their, customer. . LinuxSecurity.com Team
FreeSSL.com, the SSL certificate security specialist, has today announced the re-launch of its FreeSSL.com web site and SSL brands. The re-launch includes a special limited period offer to obtain its 1-year highly trusted ChainedSSL certificates for FREE, saving customers 35 USD . . . . FreeSSL.com, the SSL certificate security specialist, has today announced the re-launch of its FreeSSL.com web site and SSL brands. The re-launch includes a special limited period offer to obtain its 1-year highly trusted ChainedSSL certificates for FREE, saving customers 35 USD per certificate. Since launching in 2001, FreeSSL.com has experienced great success in providing the small to medium size business (SMB) market with the lowest cost SSL certificates available. Due to the increasing success of the FreeSSL and ChainedSSL brands, the FreeSSL.com operation has been significantly expanded to service current growth and fuel future growth. The expansion has included the injection of new dedicated staff to enhance customer service and the release of a new web site to provide an improved user friendly customer interface. . SecureWebNow.com reintroduces its complimentary UnifiedSSL certificates, improving offerings for small businesses while elevating cybersecurity measures.. FreeSSL, SSL Certificates, ChainedSSL, Online Security, SMB Security. . LinuxSecurity.com Team
Get the latest Linux and open source security news straight to your inbox.