It’s not great when any organisation loses a laptop, but if the contents of the computer’s hard drive have been fully encrypted and a strong password has been used it’s hardly the end of the world. After all, the chances of a criminal being able to access any sensitive information on the mislaid or stolen device is remote – and the cost should be limited to the purchase of a replacement.
But things are much worse if the lost laptop wasn’t encrypted, and contained the personal details of thousands of your customers. That’s what Irish telecoms operator Eir had admitted happened to it earlier this month, blaming a “faulty security update” for leaving unencrypted a staff member’s laptop which was stolen outside of one of its offices.

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